Frequently asked questions
Quick answers to the most common questions.
How do I place an order?+
Add items to your cart, go to checkout, enter your shipping details and choose a payment method. You'll get a confirmation email with your order summary.
Do I need an account to buy?+
An account makes checkout faster. When you sign up we email you a verification link; you must confirm it before logging in. With an account you can see your orders and save favorites.
What payment methods do you accept?+
Credit/debit card, OXXO and SPEI via Mercado Pago, and bank transfer. You'll see all available options at checkout.
I paid with OXXO / SPEI / bank transfer, what's next?+
Once we confirm your payment you'll get a “Payment received” email and we'll prepare your order. For bank transfer, upload your proof to speed up validation.
How do I track my order?+
When we ship your order we email you the tracking number and a link to follow it. You can also check your order status from your account.
Can I exchange or return a product?+
Yes, within the time frame and conditions of our policy. See the Returns & exchanges page for the steps.
Are the products authentic?+
We carry carefully selected Japanese-style goods (Sanrio, Rilakkuma, ita-bags and more). If you have questions about an item, message us before buying.
How can I contact you?+
Via WhatsApp using the green button in the corner, or by email. We reply during business hours as soon as we can.